Customer Service is ready to assist you. Please choose from the following options for information about your order, product information, store locations, and answers to your most commonly asked questions. In most cases, the answers to your questions can be located in our Customer Service Online Help Section. You can also contact a Customer Service Representative or Beauty Advisor via e-mail or telephone. You can exchange or get store credit unopened products within 15days. You have to send it by your self and we are not reponsible for a post charge. or you can visit our offline store for exchanging with your reciepe.